Photo & Video · iPhone · iPad
Photos Prime
Ask for any photo.
Coming soon to the App Store
Common questions
Where are my photos stored?
In a folder called Photos Prime Library, in the app's area of the Files app (On My iPhone, then Photos Prime). Each photo is an ordinary file, organized by year and month, with a small file beside it that holds favorites, edits and other details.
How do I bring in my photos from Apple Photos?
Open the menu (•••) and choose Import from Photos. Photos Prime copies your photos in. After that, new photos you take with the Camera app are added automatically when you open Photos Prime.
Why does Photos Prime only see some of my photos?
You may have given it access to selected photos only. Open Settings in Photos Prime and choose Allow Full Access, or Select More Photos to add some.
How do I back up to a drive?
Connect a USB drive, then open the menu (•••), choose Settings, then Back Up to a Drive or Folder…, and pick the drive. Photos Prime backs up again on its own whenever the drive is connected.
How do I restore onto a new iPhone?
Install Photos Prime, connect the backup drive, and tap Restore from Backup on the first screen. You can choose the drive itself or the backup folder on it.
Why don't smarter searches work?
Natural-language search uses Apple Intelligence, which needs a supported iPhone with Apple Intelligence turned on in Settings. Searches for dates, places and things in photos work without it.
Can you see my photos?
No. Your photos stay on your devices and on drives you choose. We have no servers and no way to see them.
Still need help?
Send a message and include your device, its iOS version and what you were doing when the problem happened.
Contact support